Customers with an OCX account please log in to the OCX Portal and submit inquiries through the form. ※ Customers without an OCX account please continue to use General Inquiries / Failure-related Inquiries.
OCX Inquiry Contact
- Service Hours: 24/7/365
- After logging in to the portal site, please follow the steps below to submit an inquiry.
Inquiry Procedure
- Log in to the OCX Portal.
- Click the "Inquiry" button on the right side of the dashboard.
- Fill in the necessary information in the inquiry form and click the submit button.
Each Field in the Inquiry Form
- Company Name: Organization name of the logged-in user (auto-filled, cannot be changed)
- Name: Name of the logged-in user (auto-filled, cannot be changed)
- Email Address: Email address of the logged-in user (auto-filled, cannot be changed)
- This is the email address where you will receive replies from the support team.
- Email Address (CC): Enter an email address if you want to add it to CC for replies from the support team.
- Subject: Subject of your inquiry
- Inquiry Type:
- Operation: Inquiries about OCX operation and usage
- Failure: Inquiries about OCX failures
- Billing: Inquiries about OCX billing
- Other: If none of the above apply
- Failure Status: Only displayed when "Failure" is selected for "Inquiry Type".
- Ongoing: Inquiry about ongoing failure
- Recovered: Inquiry about recovered failure
- Resource Type: Select the resource most relevant to your inquiry from the dropdown. If it is not related to any resource, select "Other".
- Resource ID: Enter the ID of the resource related to your inquiry. (Multiple entries possible) ※ Please enter only the IDs of the resource type you selected in "Resource Type". If you need to include multiple resource types, please describe them in "Inquiry Details".
- Inquiry Details: Enter the main content of your inquiry. (Up to 2700 characters) ※ If you want to share files, please use online storage and provide a sharing link.