Skip to main content

Failure Information

A failure occurred as follows.

Updated: 2024/09/24 (Initial Report Posted: 2024/07/19)​

2024/07/19 [Important] [Open Connectivity eXchange] Communication Failure Occurrence and Recovery Notice​

We deeply apologize for the inconvenience caused to all users due to the widespread communication instability failure that occurred on July 19, 2024. We report as follows.

  1. Date and Time July 19, 2024 (Fri) 00:54 - 01:16 JST

  2. Incident Due to unexpected operation of a network device bug triggered by our network construction work, an abnormality occurred in frame forwarding in part of the BBIX network, affecting the communication of some customers. Additionally, this frame forwarding abnormality caused a secondary high load on some network devices, which also affected customer communication.

  3. Affected Service OCX (Open Connectivity eXchange)

  4. Failure Cause Bug in the network OS of the target network device

  5. Recovery Action Natural recovery

  6. Permanent Countermeasure Upgrade the network OS of the network device that caused the issue to a version with the bug fixed (scheduled for November 2024) ※ The network device that caused the issue has already been disconnected from the BBIX network. For the secondary high load on network devices, the vendor has provided workaround settings, which will be applied to the target devices. (Scheduled for December 2024)

※ Timeline of Actions July 19 00:54 MAC address Flap occurred on specific connection 00:54~ Communication instability occurred, alarm generated 01:16 Alarm resolved 02:55 Failure occurrence and recovery notification sent to customers

Second Report

  1. Date and Time July 19, 2024 (Fri) 00:54 - 01:16

  2. Incident Communication instability occurred due to MAC address Flap on specific connection

  3. Affected Service OCX (Open Connectivity eXchange)

  4. Failure Cause Under investigation

  5. Recovery Action Natural recovery

  6. Future Response We are investigating the cause and will implement countermeasures promptly once identified.

  7. Response in Case of Recurrence Closure of suspected connection

Contact for inquiries regarding this matter OCX Support support@ocx-cloud.net

BBIX, Inc.

Initial Report

Dear OCX Users,

Thank you for using Open Connectivity eXchange. We would like to inform you that the failure detected on Open Connectivity eXchange has been recovered.

Occurrence Date and Time: July 19, 2024 (Fri) around 00:54 (24h) Recovery Date and Time: July 19, 2024 (Fri) around 01:16 (24h)

Target Scope: OCX-wide Impact Scope: OCX-wide Cause: Under confirmation Impact: Connection instability Details will be confirmed and reported in a final report later.

Contact for inquiries regarding this matter OCX Support support@ocx-cloud.net

BBIX, Inc.